After our rather disappointing first visit to Brewhouse & Kitchen, Cheltenham on Fathers Day we were invited back to give them another chance.  I have to say, however, that ever since I posted my initial review on my blog I appear to have been blocked by Brewhouse & Kitchen, Cheltenham on Twitter as I now cannot find them to tag them in any posts. Such a shame as I had many good things to say about our latest visit and wanted to share photos in real time whilst we were actually in the restaurant.

Upon arrival, on Saturday evening, we were shown to our table; a booth in the window as we had previously had. Our waiter came over to our table (much different to last time when we had to place our own orders at the bar) and introduced himself and asked what we would like to drink.  My husband asked for advice on the lager and ale selection and our waiter was very knowledgable and happy to help him choose.

brewhouse and kitchen, beer

The drinks arrived promptly and we had already chosen our food so we placed our order. We all wanted burgers; the kids had chosen one from the children menu, Matt went for the classic burger and added blue cheese and bacon and I went for the spicy jerk chicken burger. In the meantime we fed Elsie and entertained Logan and Florence who were both tired after a long afternoon in Pitville Park.

The restaurant wasn’t too busy when we arrived but filled up throughout the course of our meal. Everyone around us seemed happy and the restaurant had a good atmosphere.  A marked improvement on our previous visit.

Our food arrived and once again we were impressed with how it looked. We didn’t hang around and soon demolished our burgers; kids included. The consensus was the food was good. Hearty, tasty and filling. I still think some of the items seem to be on the pricier side but I think you do get pretty good value for money.

burger, jerk burger

classic burger, daddy, daughter

Florence trying to feed Daddy a chip!

kids meal, children meal, kids burger, brewhouse, cheltenham

It really did make such a difference having table service and not having to contend with a miserable member of bar staff.  Following our meal we spoke to the manager who apologised for our previous experience and asked if we’d enjoyed our meal. Saturday’s visits to Brewhouse & Kitchen, Cheltenham was a totally different kettle of fish to our first visit.  What a shame they couldn’t get the service right on Father’s Day. I asked Matt at the end of the meal if he would go back again, baring in mind the meal was around £60 for two adults and two children, and he said he would.  I would say thats a pretty good result! However, it does make you wonder if it was all a show. Now if only I could share this on Twitter….

 

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About a week ago I received an email from the new Brewhouse & Kitchen restaurant which has recently opened in The Brewery Quarter in Cheltenham. The email was advertising the fact they still had space for Fathers Day meals and that they’d be serving roast dinners and offering free beer tastings for fathers. Knowing Matt loves ales and all things beer and lager related I thought it sounded ideal, and who doesn’t love a roast? I booked a table via the website for 6pm on Fathers Day and that was that.

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We arrived at the Brewhouse at 5:45pm and asked if we could be seated a little earlier. The four of us; Matt, me, Flo and Elsie, were shown to a table. We knew Elsie needed feeding and asked for some hot water which was quickly brought to us along with a kids menu and crayons for Flo. Good service so far!

We checked out the menu and Matt went up to the bar to order. I went for a New York Burger, Matt chose the Roast Beef and Florence picked Macaroni Cheese. To order you go to the bar along with your table number, although I do believe table service is available. Matt came back from the bar shaking his head and explained that the barman said that before Matt could place our order he needed to check with the chef to see whether they were still serving food! Unsurprisingly Matt was shocked as that was the whole point of us being there; for a Fathers Day meal! Matt also asked about setting up a tab and the barman seemed unwilling to set it up and asked Matt if he’d just prefer to pay there and then. We knew we’d be adding to the bill so wanted a table running. Eventually the tab got set up and we were ready and waiting for our meals.

We fed Elsie at the table and it was nice to sit and watch the world go by outside from our seats in the window. A few moments after we had ordered a waiter came to our table and said there would be a delay on our food as they were cooking the Macaroni Cheese from scratch…..well I should hope so?!  Anyway, how long does Macaroni Cheese take? Not that long in my experience. What a strange thing to say! Immediately I thought “great, we’re going to be here ages!”

We waited, and waited and started doing that thing where you fixate your eyes on the kitchen and the waiters and wonder whether your food will ever, ever come.

The waiter came back over and said the meals were just being plated up. Hallelujah! The food looked lovely and was as ordered. I did think the prices were at the higher end of the scale for essentially ‘pub grub’ but not bad if you get a great experience alongside….

brewhouse and kitchen, new york burger, cheltenham

roast beef, brewhouse and kitchen, cheltenham

Florence’s meal came with a free ice cream which she obviously wanted and so after dinner Matt went to order another beer at the bar and ask for Florence’s ice cream to be brought out as Elsie was getting restless. The guy behind the bar said “what ice cream?”; he didn’t have a clue about the menu and when Matt explained about the kids meal deal the barman stated he usually worked on the brewing not the bar hence his lack of knowledge. Poor excuse if you ask me, if you’re working on the bar the bar manager should make sure the staff know their onions!

macaroni cheese, brewhouse and kitchen, cheltenham

We waited for the ice cream but it never came, we got sick of waiting and left. Matt settled the tab prior to leaving and as he did I noticed the table two down from us were also lodging a complaint with the lady that lead us to our table. The same waiter who served us then went to their table and apologies for something. I’m glad we’re not the only ones who’ve experienced bad service.

Funnily enough, I posted a photograph on Instagram whilst we were at the restaurant and my friend commented that they’d had bad service too.

It’s such a shame when good food is let down by poor service. We certainly won’t be going back anytime soon, there are plenty of other restaurants in Cheltenham with great food, efficient service and friendly staff.

And, after all that, there was no sighting or offering of a free beer tasting either. What was supposed to be a nice treat for the husband was a total let down. I’d definitely not feel comfortably recommending the Brewhouse as an eatery.

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